Saturday, November 16, 2013

FAQs: Candidates

(Please note that you can click on any of the images in this page to see them at full-size.)

Q: I lost my password. How can I recover it?
1.       Visit and look for the candidate sign in area in the bottom left corner of the page. Click on the “Click here to recover lost password” link.

2.       Enter your email address and click “Recover.”

3.       Check your email. If you don’t receive an email after a couple minutes, check your spam folder. Some universities have overaggressive spam filters.

4.       If you cannot find the email in your spam filter, contact support as a last resort, and say that you have already exhausted these steps prior to emailing support. 

Q: One of my recommenders still hasn’t submitted my letter! Will you send him a reminder for me?
       respects the notification preferences selected by recommenders when they register for the site. As such, we will not contact a recommender for you. It is your responsibility to contact your recommender and make sure he/she submits a letter on time.

Q: One of my recommenders has a new email address. Can you change his email in the system for him?
                If your recommender has a new email address he/she will need to log into his account and update his information himself. If he is unable to access his old email, he should contact us and provide legitimate proof that the new email address belongs to him (i.e., an institutional website listing the email address).

Q: My letters of recommendation disappeared! What do I do?
Don’t panic. We do not delete letters from our system. Try logging back in and see if the letters are there. If one is missing, it means either your recommender deleted it, or their automatic delivery expired. Contact your recommender and ask them to check their Econ Job Market account to ensure their letter is delivered properly.

Q: How long will it take for my references’ accounts to be approved?
                We attempt to approve reference accounts as soon as possible. We need to verify that the recommender’s contact information is accurate and that the recommender does not already have an account on Econ Job Market. You and your recommender will receive confirmation of approval as soon as the process is complete.

Q: My request to create a reference account for one of my recommenders was denied. What should I do?
                If the request was denied, you should have received an email with an explanation. If we request more information to validate the recommender’s contact information (we will usually request more information if you submit a gmail or yahoo account that anybody could make), provide us with an institutional or otherwise reputable website that shows the email address on it.
If the request was denied because the recommender already has an account, please log back into your account and search carefully for your recommender. (We recommend just searching by last name and looking through the list for the right person.)


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